Support Programs

Open source technology powers thousands of websites today, provides mission-critical infrastructure for the world’s largest companies, and delivers real business value. And here at Laszlo Systems, we understand that in order to guarantee your mission-critical OpenLaszlo and Laszlo Webtop applications, you’ll be looking for Support Services to assist you. Whether you are an individual developer testing the waters of Ajax development or an experienced OpenLaszlo development team, we have a support package that’s right for you.

About The Laszlo Developer Network

The Laszlo Developer Network (LDN) is an annual subscription service that gives OpenLaszlo and Webtop developers end-to-end support for the entire development life cycle. Packaged offerings include amenities such as access to free OpenLaszlo software, discussion boards, technical support, code samples, discounted training and consulting. The LDN is designed to give you the resources you need to help you get the job done quickly, effectively, and efficiently.

The LDN offers three subscriptions with varying levels of benefits:

• Laszlo Standard Developer: Designed for both the new and experienced developer. It is a fee-based annual subscription package that grants access to valuable resources such as the OpenLaszlo Developer Forum, the OpenLaszlo bug database, and our mailing lists to help you solve programming problems and to keep you abreast of all the latest news about OpenLaszlo. In addition, you will receive multiple developer incidents, as well as one Laszlo Webtop software development license.

• Laszlo Premium Developer: For developers of any experience level, the Laszlo Premium Developer is a fee-based annual subscription package that contains all the benefits of the Standard Developer and more. Subscribers will have additional developer incidents, one Laszlo Webtop SDK license, and faster response times.

• Laszlo Enterprise Developer: For experienced developers looking to get the most out of their OpenLaszlo or Laszlo Webtop development, the Enterprise Developer annual subscription contains all the benefits of the previous packages, as well as substantially more developer incidents and three Laszlo Webtop SDK licenses.

To subscribe to the Laszlo Developer Network under any one of these programs, please
REGISTER HERE.

	Features & Benefits	Standard Developer	Premium Developer	Enterprise Developer
Software	Laszlo Webtop SDK Licenses	1	1	3
	OpenLaszlo Platform	Free	Free	Free
Developer Resources	Developer Forum
	OpenLaszlo Source Code
	Bug Database
	Mailing List
	OpenLaszlo Documentation
Developer Support	Developer Incidents	2	4	15
	Communication	Email Support	Email Support	Email Support
	Business Hours	8 AM - 5 PM PST M-F	8 AM - 5 PM PST M-F	8 AM - 5 PM PST M-F
	Initial Response Time	2 Business Days	1 Business Day	1 Business Day
Price		$795 US per year	$1,495 US per year	$6,995 US per year

Developer Incident Support

For developers, Laszlo provides incident-based support to help you quickly solve issues that block your development. Laszlo's knowledgeable and experienced support staff will work with you to get you the answers you need.

Three levels of incident support are available: One Pack, 5 Pack and 20 Pack. The levels differ only in the number of incidents included.. All include resources to speed your development including; OpenLaszlo source code download, access to the Open Source or Webtop developer bug-base, FAQ, mailing list forum and users group.

An incident is defined as a technical question that can not be divided into a set of sub questions.

Features and pricing are detailed in the table below.

To purchase an incident, please REGISTER HERE.